Excel Telecommunications is a dynamic, growth oriented, nimble organization. Fueled by Telecom and IP veterans with thousands of hours in Network Engineering, Operations, Administration and Support experience and a strong desire to provide customers with an unequaled feeling of attention and responsiveness, the Excel team is committed to providing telecommunications solutions that make sense and will “go that extra mile” to ensure expeditious turn up and uninterrupted performance.
While we definitely have an advantage with our services, we can also be of assistance when it comes to the equipment. We believe this hands on approach is not only a market differentiator, it gives us a true appreciation of what it takes to deliver above average service.
The Network Operations Center provides support on a 365X24x7 basis. The NOC is responsible for monitoring network alarms including switch elements, IP core switches/routers, SBC/Transcoders and switch site environmental alarms. This dedicated team is key to providing the highest level of responsiveness and shortest path to resolution, enhancing Excel’s ability to provide a high quality and efficient network. Routing updates are performed nightly and repetitive maintenance tasks are undertaken on a scheduled basis. The NOC is the central point of contact for all network activity.